Frequently Asked Questions
Everything you need to know about shopping at La Ligne.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Expedited shipping options are available at checkout for an additional fee. Orders are typically processed within 1-2 business days.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, La Ligne ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
How should I care for my knitwear?
To maintain the quality of our signature stripes, we recommend professional dry cleaning or hand washing in cold water with a gentle detergent and laying flat to dry.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We will do our best to accommodate changes if you contact customer service within one hour of placement.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments through Affirm for eligible purchases.